We use Australia Post to send out your orders (excluding our business accounts). Australia Post have released information about some changes they will undergo in light of the current situation. Please make sure to read the below to avoid confusion when receiving your orders.
UPDATE From the AusPost Website
1 September 2021
Please note AusPost have just released a notification that standard shipping will unfortunately be delayed due to backlogs.
To help clear excess parcel volumes in NSW, ACT and VIC due to these impacts, they will be suspending customer collections in these areas.
All Parcel Post collections from customers and merchants in NSW, ACT and VIC will be paused from 7am Saturday 4 September until 7am Tuesday 7 September.
12th July 2021
Our business is adapting to the challenges presented by the pandemic, which means our normal practice of delivery has been impacted. As a result, we’re experiencing substantial delays in our network.
These delays are due to:
- a reduction in air freight capacity and passenger flights (which also carry our parcels)
- a significant increase in parcels volumes, many of which require manual sorting
- health and safety requirements in our network (such as social distancing through zoning, and dedicated shift start times to reduce cross-over of workers)
We know these delays are frustrating, and we’re doing everything we can to keep delivering as safely and quickly as possible.
New South Wales destined parcels
With the massive demand and current workforce capacity constraints in NSW, we foresee an additional 3-day delay for all deliveries in NSW.
Express Post delays
Our Express Post service is seeing significant delays in delivery. This means that while we continue to prioritise Express Post, and most parcels shipped via this service arrive on time, some could take 5 business days or more to reach their destination.
